Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Botanical Styling ("we," "us," or "our"), operated via syntheravionix.com, collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide
  • Contact Information: Name, email address, phone number, and mailing address when you create an account, place an order, or contact us through our inquiry form.
  • Order Information: Billing and shipping addresses, payment method details (processed securely through our payment provider), and purchase history.
  • Communication Data: Messages, feedback, and correspondence you send to us, including consultation requests and care guide questions.
  • Plant Matchmaker Data: Preferences you provide through our Plant Matchmaker tool, including light conditions, care commitment levels, and style preferences.
Information Collected Automatically
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
  • Location Data: General geographic location based on your IP address (city-level only; we do not collect precise GPS data).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your plant orders, including delivery scheduling and tracking.
  • Providing customer support and responding to your inquiries about plant care, styling services, and orders.
  • Personalizing your experience, including generating plant recommendations through our Matchmaker tool.
  • Sending order confirmations, shipping notifications, and care reminders for plants you have purchased.
  • Sending marketing communications about new plant arrivals, seasonal care tips, and promotional offers (only with your opt-in consent).
  • Improving our website, products, and services through analytics and usage pattern analysis.
  • Preventing fraud and ensuring the security of our website and services.
  • Complying with applicable legal obligations and regulatory requirements in Japan.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

  • Essential Cookies: Required for core website functionality such as shopping cart, account login, and form submissions. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics. We use these to improve our content and user experience.
  • Preference Cookies: Remember your settings and choices, such as Plant Matchmaker preferences and display options, to provide a personalized experience on return visits.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We share your information with third-party service providers only as necessary to operate our business:

  • Payment Processing: Your payment information is handled securely by our payment processor. We do not store full credit card numbers on our servers.
  • Shipping Partners: We share delivery addresses with our logistics partners to fulfill plant orders with proper handling and care.
  • Analytics Providers: We use analytics services to understand website traffic and user behavior. Data shared is anonymized and aggregated.
  • Email Service: We use a third-party email service to send transactional emails and marketing communications you have opted into.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Secure, encrypted storage of personal data with access restricted to authorized personnel only.
  • Regular security audits and vulnerability assessments of our systems.
  • Employee training on data privacy and security best practices.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights

Under applicable data protection laws, including Japan's Act on the Protection of Personal Information (APPI), you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete personal data.
  • Deletion: You may request that we delete your personal data, subject to legal retention requirements.
  • Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
  • Data Portability: You may request your data in a structured, commonly used format for transfer to another service.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: info@syntheravionix.com
  • Address: 1-23-4 Kamimeguro, Meguro-ku, Tokyo 153-0051, Japan
  • Phone: 555-012-3456

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.